Product Management | Media Production | Full Stack Web Development

About Me

Currently at Twitter as a System & Tools Product Manager working between our Twitter Service and Engineering orgs to develop and maintain policy and legal compliance internal tools. Also a co-founder of Sugar & Spun—a nationally distributed gourmet cotton candy business where I focus on design, content production, and marketing. Videography is a hobby of mine and I plan to produce a series mini documentaries to capture people’s stories and passions.

Professional Experience

Twitter, San Francisco, CA (2012 - Present) Product Manager, System & Tools, Twitter Service (Apr 2016 - Dec 2018)
  • Manage the requirements, roadmap, and MVP rollout of Twitter's primary admin tool used by ~1,500 users.
Program Manager, Trust Strategy & Analytics (Apr 2016 - Dec 2018)
  • Develop Legal and Trust & Safety’s (T&S) tooling roadmap, manage prioritization of engineering tasks on a quarterly and sprint basis, forecast future needs or requests based on policy and Product changes.
  • Lead the project planning, product requirement specifications, feature development, feature testing bug triage, and user documentation of 13 agent tools used by T&S and customer support teams globally.
  • Advocate cross-functionally between T&S policy, Legal, Communications, Support, and T&S, Periscope, and Salesforce engineering stakeholders to ensure tools and processes mitigate legal risk and protect users.
  • Product manage the drive design, development, and launch of 4 transparency reports that included a revamp, migration between content management systems (CMS), and multiple additions of new policies reported.
  • Manage and mentor interns and peers on issues tied to project, time, and priority management, communication and project visibility, and the operational and tooling development lifecycle.
Project Manager, Intellectual Property & Identity (Oct 2013 - Apr 2016)
  • Implemented changes to IP web forms and support articles resulting in a 50% decrease in misfiled reports.
  • Identified operational improvements by building Tableau dashboards based on SQL and Vertica queries.
  • Developed the team and individuals’ quarterly goals, tracked deliverables, and measured key results.
Specialist, Business & Platform Policy (Apr 2012 - Oct 2013)
  • Led Trademark, Brand policy changes by evaluating and processing large volumes of user-based reports.
  • Designed reporter web form specifications and agent workflows for Brand and User Impersonation policies.
Google, San Bruno, CA (2012) Content Operations Specialist, Youtube Partner Product Solutions (Jan 2012 - Apr 2012)
  • Coordinated the ingestion and QA of film content from partners and production studios for Youtube Rentals.
User Operations Specialist, Youtube User Operations (Aug 2011 - Jan 2012)
  • Documented user responses and internal knowledge base for Live to be used by customer support teams.
Sugar & Spun, San Francisco, CA (2013-Present) Co-Founder and Marketing (Apr 2013)
  • Manage online advertising and creation of digital and print assets for a gourmet cotton candy food cart that vends at major public and private events and sells shelf products in over 60 retail stores across the U.S.


University of California, Berkeley, Extension, San Francisco, CA (2017-Present) Full Stack Web Development Certification
University of California, Los Angeles, Los Angeles, CA (2007-2011) B.A., Communications Studies, Mass Communications Concentration, Cum Laude, Honors
  • Honors Research Study: Drug disclosure on Facebook: A social network analysis (IRB Approved)

Skills & Knowledge

Web Development

Javascript, JQuery, APIs, HTML5, CSS, Media Queries, Bootstrap, GitHub, C++

Media Production

Adobe Photoshop, Indesign, Illustrator, Premiere, Experience Manager (AEM)

Engineering Project Management

Atlassian JIRA, Confluence; Asana; Balsamiq; LucidChart; Zendesk; Salesforce Service Cloud; Wordpress; Drupal

Data Analysis

MySQL, Vertica, Firebase, Tableau, SequelPro


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Twitter Transparency Report

PROJECT MANAGEMENT. Coordinated and drove design, development, and launch of 4 transparency reports that included a revamp, migration between content management systems (CMS), and multiple additions of new policies reported.

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Lifestyle Videos

VIDEOGRAPHY. Videos that capture the casual and professional lives of inspiring individuals. I experiment with techniques that range from pure asthetics to documentary filmmaking.

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Web Projects

WEB DEVELOPMENT. Projects that apply HTML5, CSS3, JavaScript, jQuery, Python, Django, Bootstrap, Express.js, React.js, Node.js, Bookshelf.js, MongoDB, MySQL, Command Line, Git, Handlebars, Firebase, SEO, and Semantic HTML.

Let's create

From print to film to web, whether technical or conceptual, I'm more than happy to bring ideas to life.

Contact me with a message on any of the platforms above.